FINAL EPISODE: Inside Intuit's content design plugin (Sarah Mohs and Eva Ratcliffe)
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This is the last episode of Writers of Silicon Valley.
Thank you for listening, whether you’ve been here since the first run or found the show recently.
I’m not going anywhere. The conversations are moving to Dash+, the weekly newsletter for UXCC members, where I’ll publish shorter interviews and analysis more often.
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This episode:
When everyone at your company can build a Claude skill, you end up with thousands of them.
Sarah Mohs and Eva Ratcliffe work on the content systems team at Intuit. When skills took off across Intuit, they turned a pile of competing skills into one content plugin that points back to a single source of truth, plus a template product teams can build on.
We talk about how they did it, what went wrong along the way, and what they're doing next.
(Check out their blogs on UXCC: Claude Skills for content design: inside Intuit’s AI build and How we stopped outsourcing decision-making to AI)
What we talked about:
✅ Why letting everyone build their own skills started to erode trust in Intuit’s content system
✅ How the content plugin connects skills to one canonical source instead of copying the guidelines
✅ The domain-skill template that lets product teams add their own terms and audiences without splitting off
✅ Rewriting design documentation for a machine audience, and why voice and tone is the hardest part
✅ Writing guidance for PMs, engineers and LLMs as well as content designers
Where to find Sarah and Eva:
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